Frequently Asked Question
Codes from -300 to -304: incidents related to the document scanner.
Last Updated a year ago
| CODE | DESCRIPTION | RECOMMENDED ACTION |
|---|---|---|
| -300 | No data could be read, there is no document or it is not valid. | Try with more documents. If the problem persists, contact us. |
| -301 | Invalid document. | Try with more documents. If the problem persists, contact us. |
| -302, -303 | Document scanner is not available. | Restart the kiosk and try again. If the problem persists, contact us. |
| -304 | The document is not properly positioned or cannot be interpreted correctly. | Try with more documents. If the problem persists, contact us. |