WELCOME TO ROOMMATIK HELPDESK
On this platform, you will find all the information about your Roommatik products. In case you have any doubts or incidents, we offer you a knowledgebase so you can find a solution by yourself without having to wait for a technician's assistance. If the incident persists and you have a technical support contract with us, you can contact us in three different ways:
It is important that you always provide us with the code of your installation (for example, KR201111) when you contact us. You can find this code when you log in under your username. If you cannot find it, please request it by indicating the name of your hotel.
Our support hours are from Monday to Friday, from 9:00 am to 5:30 pm (CET), except for weekends and holidays.
The holidays in 2023 are: January 6th, March 27th and 28th, April 6th and 7th, May 17th, July 24th and 25th, August 15th and 16th, October 12th and 13th, November 1st, and December 6th, 8th, and 25th.
In case of an urgent incident between 8:00h and 00:00h, you can leave an SMS or WhatsApp message at +34 615285209 indicating the code of your installation and a brief description of the urgent incident. Our on-call technicians will contact you within a maximum of two hours, provided there is an explicit confirmation of the service contract.
*Please, check your support contract as this service may involve additional costs for pay-per-use.
Thank you for trusting Roommatik!