Frequently Asked Question
Codes from -100 to -199: Issues related to integration with PMS
Last Updated a year ago
| ERROR CODE | DESCRIPTION | RECOMMENDED ACTION |
|---|---|---|
| -100 | Invalid locator. The user has entered a locator that is not found in the PMS. |
If the error persists, open a ticket. |
| -101 | Early arrival. The user has attempted to check-in before the check-in time of their reservation. | The kiosk will not allow entry before the reservation time. The user should attempt entry when the time arrives. |
| -102 | Late arrival. The user has attempted to check-in too late, after the check-in time of their reservation has passed. | If the first night of the reservation has passed, the kiosk will not allow entry. |
| -103 | Unassigned Room. There is no room assigned to this reservation and automatic assignment is not possible. |
If the problem persists, consult your PMS. |
| -104 | Multiple matches in the last name search. | It is necessary to search for the reservation with other criteria, for example by locator. |
| -105, -106 | No availability found for the selected room type. | Check that there is a room of the corresponding type for the reservation in the correct state (clean and available). If the problem persists, consult your PMS. |
| -107 | Error assigning a room. | The PMS has been unable to assign a clean and available room to the reservation. Verify that there is a room of the corresponding type to the reservation in the correct state (clean and available). If the problem persists, consult your PMS. |
| -108 | Reservation with check-in completed. | An attempt is being made to check-in a reservation that has already been completed. Verify it and, if it does not correspond to reality, consult your PMS. |
| -109 | Reservation with check-out completed. | An attempt is being made to check-in or check-out a reservation that has already been checked out. Verify it and, if it does not correspond to reality, consult your PMS. |
| -110 | Canceled or unavailable reservation. | Check in the PMS that the reservation data is correct. If everything is correct and the reservation is still not available, contact your PMS. |
| -111 | No clean rooms available. The PMS has available rooms but they are in "dirty" status. | Check in the PMS if there is a clean and available room to assign to the reservation. If there is, consult with the PMS. |
| -112 | No information about previous payments. The kiosk cannot obtain information from the PMS about the deposits made on the reservation. | Check in your PMS if you can access the data related to the deposits of this reservation. If everything is correct, consult with your PMS. |
| -113 | Reservation from another hotel. The reservation associated with the introduced locator does not belong to the hotel to which the kiosk corresponds. | Check the reservation data in the PMS and, if everything is correct, open a ticket so we can check the kiosk configuration. |
| -114 | No information about the amount. The reservation amount cannot be obtained. | Check if you can consult the data related to the pending amount of this reservation in your PMS. If everything is correct, consult with the PMS and open a ticket. |
| -115 | No information about meal plan. There is no information about the meal plan available for the selected room type. | Check if you can access the data related to the meal plan of this reservation in your PMS. If everything is correct, consult your PMS and open a ticket. |
| -116 | Agency reservation with manual check-in configured. The reservation matches a restricted agency. | As configured in the kiosk, check-in for this reservation must be done manually, it is not possible to do it from the kiosk. |
| -117 | Incorrect cash register date. | The PMS does not allow any check-in until the previous day is closed. If it is already closed, consult your PMS. |
| -121 | Guest not added correctly | There has been a failure in identifying the guest and it has not been possible to send it to the PMS. |
| -122 | Regular guest not identified correctly. | There has been an error identifying the regular guest, they must complete full identification to proceed. |
| -123 | Incorrect guest. There is a previous online check-in and the identified guest does not correspond to any of the names in the online check-in. | The guest is not allowed to check-in until their identity is verified in person. They must go to the establishment to verify the identity of the guests. |
| -124, -136 | Duplicate guest. The same guest is being identified twice in the same check-in. | It is not possible to identify the same guest multiple times. Guests must be different. |
| -125 | Incorrect identification document. | The identification document entered is incorrect and not valid for identity verification. |
| -126 | Incorrect fiscal number. Applicable in countries where validation is required. | The fiscal number is incorrect and not valid for invoicing. |
| -135 | Incorrect precheck-in guest validation. | A guest has been registered for online check-in but another guest has been identified upon arrival. It is not possible to continue. |
| -141 | Error in the PMS when trying to check-in. | Consult your PMS. It is not possible to check-in from the kiosk. |
| -142 | Invalid check-in dates. The reservation is for different dates. It is not possible to check-in at this time. | Check if the data matches in the PMS. If everything is correct, consult your PMS. |
| -143 | Invalid room status. The room status is not valid to perform check-in. | Check in the PMS that there are rooms available to assign to the reservation in the correct state to be able to perform check-in. Contact the PMS if in doubt. |
| -144 | The reservation has been modified during the check-in process. | The reservation has been modified in the PMS while the check-in operation was being performed at the kiosk. It is necessary to repeat the check-in process. |
| -161 | Error saving payment information in the PMS. | The payment process has been correct but the PMS returns an error. Contact the PMS. |
| -162 | The cash register is closed, it is not possible to add the payment in the PMS. | The PMS needs the cash register to be open to be able to add payment operations from the kiosk. If the cash register was already open, contact the PMS. |
| -184 | Error obtaining room data when requesting a key duplicate or performing check-out. | Check if the reservation has the room data in the PMS. If everything is correct, contact the PMS. |
| -185 | Error when requesting a duplicate key. The room is not occupied. | It is not possible to request a duplicate key when the room is not occupied. |
| -186 | Error when checking out. | Check that all the data is correct in the PMS. If in doubt, consult with the PMS. |
| -191 | Error when creating the invoice. Invoice series does not exist. | Consult with the PMS, it will be necessary to configure an invoice series to issue invoices from the kiosk. |
| -192 | Error when creating the invoice. The reserved room does not exist or the reservation has been cancelled. | Check the data and, in case of doubt, consult with the PMS. It is not possible to issue the invoice because the room and/or reservation cannot be found. |
| -193 | Error when creating the invoice. The associated charges are not available, they are associated with another invoice. | Check the data and, in case of doubt, consult with the PMS. |
| -194 | Error creating invoice. The invoice cannot be found or another related invoice exists. | Check the data and, if in doubt, consult with the PMS. |
| -195 | Error creating invoice. The client's billing information is invalid. | Check the data and, if in doubt, consult with the PMS. |
| -196 | Error creating invoice. The client's second last name is mandatory. | An invoice is being created without indicating the second last name, which is not possible. If the data is correct, consult with the PMS. |
| -199 | No communication with the PMS | The kiosk cannot communicate with the PMS. This can be due to various reasons: - There is no network communication - The PMS is stopped - The kiosk's PMS integration module is stopped. Try restarting the kiosk. If the problem persists, consult with your network administrator and the PMS. |