| CODE | DESCRIPTION | RECOMMENDED ACTION |
|---|
| -305 | No cards in the dispenser | Reload the card dispenser |
| -306 | No communication with the card dispenser | Check that all connectors are in place and have not been tampered with. Restart the kiosk and if the problem persists, contact us. |
| -307 | Cannot move the card | Check if there is a jam in the card dispenser and fix it. Refer to https://helpdesk.roommatik.com/kb/faq.php?id=73. If the problem persists, contact us. |
| -308 | Cannot activate the card | The card may be damaged or may not be of the appropriate technology. Discard it and do not use it in the kiosk. Try with other cards. If the problem persists, contact us, there may be a malfunction in the encoder. |
| -309 | Incorrect card tray full | Every time a card cannot be encoded, it is discarded and sent to a side tray. When this tray is full, it needs to be emptied. Refer to https://helpdesk.roommatik.com/kb/faq.php?id=59. |
-310Low card levelRefill the card dispenser as soon as possible, there are few left.-311Card cannot be recordedCheck if you can record the card with your lock system's card encoder. The card may be damaged. Try with other cards. If the problem persists, contact us. -312 Card cannot be read This card is likely not the correct format or does not match the hotel's installation. Check if it only happens with certain cards. If the problem persists even with cards already used in the kiosk, contact us. -313Card reading canceledDuring the reading process, the operation has been canceled. Retry the operation. If the problem persists, consult us.-314Check-out already performedA card is being inserted to perform check-out that already has a check-out performed. The operation is not possible. -315 Card not collected from dispenser The user has left and has not collected the card at the end of the check-in. It has remained in the slot. The kiosk has taken it to the discard tray so that another person cannot take it. -316Key identifier does not exist.A card has been inserted to perform check-out that does not exist in the lock system. If all data is correct, consult the electronic lock technical service.
