Frequently Asked Question
Codes from -340 to -349: incidents related to cash payment
Last Updated a year ago
| CODE | DESCRIPTION | RECOMMENDED ACTION |
|---|---|---|
| -340 | Error in communication with cash payment management module | Restart the kiosk. If the problem persists, contact us. |
| -341 | Cash payment device initialization failed. | Check the connections. Restart the kiosk. If the problem persists, contact us. |
| -342 | Error sending the amount. | There was an error sending the amount to be charged. Open a ticket explaining the incident. |
| -343 | The payment device does not have the exact amount for change. | This situation occurs, for example, if the amount to be dispensed is €5.05 but there are no 5 cent coins available. It will be impossible to dispense the amount. |
| -344 | Insufficient change for refund. | Cash payment devices do not have enough coins and bills for the refund. |
| -345 | Payment device locked. | There may be a blockage in the coins or bills. Check: https://helpdesk.roommatik.com/kb/faq.php?id=74 If there is no blockage, open a ticket so we can review it. |
| -346 | Refund could not be completed | For some reason, the cash payment device was unable to refund an amount of money. If the problem persists, contact us. It may be necessary to replace a component. |